Refund Policy

At Skin Justice, every product is handcrafted with intention, integrity, and ritual care. We stand behind the quality of our formulations and the sacred experience they offer. If something doesn’t feel aligned, we’re here to make it right—with clarity and compassion.

1. Eligibility for Refunds

Due to the nature of our small-batch, personal care products, we accept refund requests only under the following conditions:

• Damaged or defective items upon arrival

• Incorrect items received

• Allergy or sensitivity reactions (with documentation or description)

• Refunds are not issued for:

• Change of mind or personal dislike of scent/texture

• Products used beyond initial testing

• Custom or seasonal blends

2. How to Request a Refund

To initiate a refund, please email us at [Insert Email] within 7 days of delivery with:

• Your order number

• Photos of the product and packaging (if applicable)

• A brief description of the issue

We’ll respond within 2 business days to guide you through the next steps.

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3. Refund Method

Approved refunds are issued to the original payment method within 5–10 business days. You’ll receive a confirmation once the refund is processed.

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4. Exchanges

We do not offer direct exchanges at this time. If eligible, you may request a refund and place a new order for your preferred item.

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5. Ritual Integrity

We ask that you honor the spirit of our work by using refund requests thoughtfully. Each product is a reflection of our values—crafted with care, intention, and justice-centered sourcing.

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Questions?

We’re here to support your care journey. Reach out anytime:

Skin Justice

7304 Carroll Ave, #1203, Takoma Park, MD 20912

[Insert Email Address]

[Insert Phone Number]